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  CASE STUDY  
 
 
     

No Debt Is “Uncollectable”

Client
Courrier Lane Dental & Dr. O.M. Sawiak

Why They Came to Us
The client was trying to collect their debts internally, but was finding many accounts “uncollectable.” The older these accounts got, the harder they became to collect. Our clients found that they were wasting countless hours on these overdue accounts.

What We Did
We customized a debt recovery program to recover debts early and quickly. Our “No Recovery, No Fee” policy significantly reduced the client’s debt collection costs. It also freed up our client’s time, so that they could focus on their primary business, making people healthier.

Success!
“ I would like to say what a great job National Credit Recovery has done for me. I had accounts that I thought were uncollectable, but NCR proved that nothing is uncollectable and had the accounts collected for me in a very short period of time. Their fees are very reasonable and I was relieved that I no longer had to deal with these accounts on my own. I would like to thank them for making my job easier and I would recommend their services to anyone who is having trouble collecting outstanding accounts receivable. Thanks again, for a great job.”

Lida Frankish, Office Manager
Courrier Lane Dental & Dr. O.M. Sawiak


Product Launch Fails to Impress

Client
Leading Canadian Technology Company

Why They Came to Us
A recent product launch by a Canadian technology company failed to impress its customers. There had been some confusion among the company’s sales staff, and they were offering the new product at a much lower price than intended. When customers began receiving their bills—and saw the real price—the company was flooded with calls.

What We Did
With our customized outsourcing solutions, we were able to provide additional sales and support staff to handle incoming calls. Our staff was diligently trained on the issue at hand and on what solutions we could offer unhappy customers.

Success!
The client was able to navigate the crisis with minimal commitment from internal resources. Many options were given to the customers who called, resulting in improved customer retention and fewer complaints. In the end, everyone was happy.



Business Process Outsourcing

Client
Start-up Retailer

Why They Came to Us
Our client started out with one store, selling only the best children’s clothing, toys, and products. She was so successful that she quickly established two more stores. However, she soon realized that she didn’t have the resources she needed to handle her rapidly expanding business needs.

What We Did
We worked one-on-one with our client to determine the services she needed most, which included handling billing, invoices, and account statements; sending blast emails and newsletters to customers who joined a mailing list; and collecting on overdue accounts.

Success!
The store owner was able to focus on her core business, instead of sweating the small stuff. She was also able to grow her business without hiring administrative staff or investing in expensive new equipment. We helped her cut costs and boost her profit margins.



Collecting Overdue Accounts with Tact

Our Client
A well-respected Canadian University

Why They Called Us
Many universities and colleges find that students fall behind on tuition payments. It’s not that they don’t intend to pay. It’s just that other expenses come up, and paying tuition fails to be a top priority. Our client had a strict policy of calling students when their tuition payments were 30 days overdue, to give them a friendly reminder. Unfortunately, our client didn’t have staff trained in collections. The task of calling students was given to an office assistant—who really didn’t want the job! His “friendly reminder calls” were often aggressive. He was alienating students. Worse, he was alienating their parents, many of whom were alumni and donors.

What We Did
Our highly skilled and extensively trained collections staff took over the job of calling students and reminding them that their tuition payments were overdue.

Success!
By employing tact and patience, the number of complaints from students and parents was drastically reduced. In addition, more than 98% of students made their tuition payments within 30 days of our reminder calls. The students were happier, the office assistant was less stressed, and the university’s image was greatly improved in the community.

     
 

 
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