No Debt Is “Uncollectable”
Client
Courrier Lane Dental & Dr. O.M. Sawiak
Why They Came to Us
The client was trying to collect their debts internally,
but was finding many accounts “uncollectable.” The
older these accounts got, the harder they became to collect.
Our clients found that they were wasting countless hours
on these overdue accounts.
What We Did
We customized a debt recovery program to recover debts
early and quickly. Our “No Recovery, No Fee” policy
significantly reduced the client’s debt collection
costs. It also freed up our client’s time, so that
they could focus on their primary business, making people
healthier.
Success!
“
I would like to say what a great job National Credit Recovery
has done for me. I had accounts that I thought were uncollectable,
but NCR proved that nothing is uncollectable and had the
accounts collected for me in a very short period of time.
Their fees are very reasonable and I was relieved that
I no longer had to deal with these accounts on my own.
I would like to thank them for making my job easier and
I would recommend their services to anyone who is having
trouble collecting outstanding accounts receivable. Thanks
again, for a great job.”
Lida Frankish, Office Manager
Courrier Lane Dental & Dr. O.M. Sawiak
Product Launch Fails to Impress
Client
Leading Canadian Technology Company
Why They Came to Us
A recent product launch by a Canadian technology company
failed to impress its customers. There had been some
confusion among the company’s sales staff, and
they were offering the new product at a much lower price
than intended. When customers began receiving their bills—and
saw the real price—the company was flooded with
calls.
What We Did
With our customized outsourcing solutions, we were able
to provide additional sales and support staff to handle
incoming calls. Our staff was diligently trained on the
issue at hand and on what solutions we could offer unhappy
customers.
Success!
The client was able to navigate the crisis with minimal
commitment from internal resources. Many options were
given to the customers who called, resulting in improved
customer retention and fewer complaints. In the end,
everyone was happy.
Business Process Outsourcing
Client
Start-up Retailer
Why They Came to Us
Our client started out with one store, selling only the
best children’s clothing, toys, and products. She
was so successful that she quickly established two more
stores. However, she soon realized that she didn’t
have the resources she needed to handle her rapidly expanding
business needs.
What We Did
We worked one-on-one with our client to determine the services
she needed most, which included handling billing, invoices,
and account statements; sending blast emails and newsletters
to customers who joined a mailing list; and collecting
on overdue accounts.
Success!
The store owner was able to focus on her core business,
instead of sweating the small stuff. She was also able
to grow her business without hiring administrative staff
or investing in expensive new equipment. We helped her
cut costs and boost her profit margins.
Collecting Overdue Accounts with Tact
Our Client
A well-respected Canadian University
Why They Called Us
Many universities and colleges find that students fall
behind on tuition payments. It’s not that they
don’t intend to pay. It’s just that other
expenses come up, and paying tuition fails to be a top
priority. Our client had a strict policy of calling students
when their tuition payments were 30 days overdue, to
give them a friendly reminder. Unfortunately, our client
didn’t have staff trained in collections. The task
of calling students was given to an office assistant—who
really didn’t want the job! His “friendly
reminder calls” were often aggressive. He was alienating
students. Worse, he was alienating their parents, many
of whom were alumni and donors.
What We Did
Our highly skilled and extensively trained collections
staff took over the job of calling students and reminding
them that their tuition payments were overdue.
Success!
By employing tact and patience, the number of complaints
from students and parents was drastically reduced. In
addition, more than 98% of students made their tuition
payments within 30 days of our reminder calls. The students
were happier, the office assistant was less stressed,
and the university’s image was greatly improved
in the community.
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